Privacy policy

Introduction

This is the Privacy Policy of Connect Inflow Ltd (registered in England and Wales with Company No. 8273634), trading as Linkvets. Our registered office is at Alexandra House, Whittingham Drive, Wroughton, SN4 0QJ.

Purpose of this Privacy Policy:

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected.

Controller:

Where we are the controller of the personal data that we keep and use (which we will be in relation to our employees and candidates for our employer clients), we are responsible for making sure that our systems, processes and people comply with the relevant data protection legislation in respect of that personal data. In certain cases, we may act as a processor of personal data on behalf of others; in those circumstances, the controller will be the employer client for whom we are working at that time.

Contact Details:

If you wish to contact us regarding this privacy policy or any data protection issue please email us at info@linkvets.com

Compliance with the Law

We will comply with the Data Protection Act 2018 and all applicable data protection legislation (including, before the UK leaves the EU, the General Data Protection Regulation (“GDPR”). We will act in respect of personal data to comply with the six principles of data protection legislation, which are:

  • Lawfulness, fairness and transparency;
  • Purpose limitation;
  • Data minimisation;
  • Accuracy;
  • Storage limitation;
  • Integrity and confidentiality.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect data for the following reasons:

  1. Personal data relating to our provision of work finding services to candidates;
  2. Personal data relating to our provision of recruitment services to employer clients;
  3. Personal data relating to affiliate and business partners;
  4. Personal data relating to marketing and communications;
  5. Personal data relating to use of the website; and
  6. Personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).

1. Personal data relating to our provision of work finding services to candidates;

COLLECTION

We will collect personal information, which may include names, marital status, title, date of birth, gender, identification information/documentation and contact information (postal addresses, email addresses and telephone numbers). Depending on the nature of your visit to our website, we may also collect any information relating to job search criteria and preferences, employment experience, qualifications, salary and other background information.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, inoculations, racial origin, religious belief and offences or alleged offences.

We may collect this personal data from you directly, for example when you register to our site and add information to your profile, and also from third parties whose services we use. Additional personal data will be collected as it is created by or supplied to us throughout the provision of our services.

USE

We will use the personal data collected in the provision of work-finding services, including for the purpose of complying with requirements that we are required or recommended to undertake, such as identity checks and right to work in the UK checks.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • in performance of a contract (the agreement to provide work-finding services and to collect any applicable introduction fee from your new employer); and/or
  • compliance with a legal obligation; and/or
  • vital interests of the data subject; and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal data in the following situations, which are likely to be less common:

  • where we need to protect your interests (or someone elses interests);
  • where it is needed in the public interest or for official purposes.

DISCLOSURE:

We may share personal data with third parties as is necessary in the provision of our work-finding services, including to third party client employers.

If you have given us explicit permission to do so, we may also from time to time share personal data with selected associates whom we consider may provide services or products that you would find useful.

  • In respect of special categories of personal data, we may process this in the following circumstances:
  • in limited circumstances with your explicit written consent; and/or
  • where we need to carry out our legal obligations and in line with our policies; and/or
  • where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
  • where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone else) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

  • in relation to notifying our employer clients of any criminal convictions;
  • confirming to our employer clients that you have completed all necessary medical tests and received all necessary inoculations to work in the veterinary field in the UK

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Normally, our retention period for personal data collected for work-finding services is a minimum of 12 months after initial registration.

2. Personal data relating to our provision of recruitment service to employer clients

COLLECTION

We will collect personal information, which may include names, title, date of birth, gender, identification information/documentation and contact information (postal addresses, email addresses and telephone numbers). Usually, this will only be any corporate points of contact for the organisation.

Depending on the services provided, we may also collect financial and transactional data, which may include bank account details, payment card details, details about payments to and from you and other details of products and services you have purchased from us.

  • Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of PayPal or Stripe. That page maybe branded to look like a page on our website, but it is not controlled by us.
  • When you agree to set up a direct debit arrangement, the information you give to us is passed to our direct debit processing company for processing according to our instructions. We do keep a copy.
  • We are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks
  • To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

We may collect this personal data from you directly, for example when you register or apply to use our recruitment services, and also from third parties, including publicly available sources. Additional personal data will be collected as it is created by or supplied to us throughout the provision of our services.

USE

We will use the personal data collected in the provision of recruitment services, including for the purpose of complying with requirements that we are required or recommended to undertake, such as credit checks, identity checks and anti-money laundering checks.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • in performance of a contract (the agreement to provide recruitment services); and/or
  • compliance with a legal obligation; and/or
  • vital interests of the data subject; and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal data in the following situations, which are likely to be less common:

  • where we need to protect your interests (or someone elses interests);
  • where it is needed in the public interest or for official purposes.

DISCLOSURE:

We may share personal data with third parties as is necessary in the provision of recruitment services, including to candidates.

If you have given us explicit permission to do so, we may also from time to time share personal data with selected associates whom we consider may provide services or products that you would find useful.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Normally, our retention period for personal data collected for recruitment services is a minimum of 2 years after the last vacancy notified to us.

3. Personal data relating to affiliate and business partners;

COLLECTION

We will collect personal information, which may include contact information.

We may collect this personal data from you directly, for example when you register as an affiliate or business partner, from third parties whose services we use, and also through automated technologies or interactions. Additional personal data will be collected as it is created by or supplied to us throughout the relationship.

USE

We will use the personal data collected relating to our relationship with you as an affiliate or business partner, including for the purpose of recognising visitors that you have referred to us and complying with requirements that we are required or recommended to undertake, such as identity checks.

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • in performance of a contract (the agreement to credit to you commission due for any referrals); and/or
  • compliance with a legal obligation; and/or
  • vital interests of the data subject; and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal data in the following situations, which are likely to be less common:

  • where we need to protect your interests (or someone elses interests);
  • where it is needed in the public interest or for official purposes.

DISCLOSURE:

In respect of all disclosures of personal data (which is likely to be sharing your contact information within the company), we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Normally, our retention period for personal data collected from business partners and associates is a minimum of one year after the last referral made.

4. Personal data relating to marketing and communications;

COLLECTION:

We will collect personal information, which may include names, marital status, title, date of birth, gender and contact information (postal addresses, email addresses and telephone numbers), together with the additional information that you provide to us, for example marketing preferences or queries.

In respect of events that we offer, this information may include details of any access or dietary requirements that you have, which may reveal information about the health or religious beliefs of a data subject.

We may collect this personal data from you directly (for example when you register to our site, give us feedback or contact us), via automated means (such as our website) and also from third parties whose services we use. Additional personal data will be collected as it is created by or supplied to us throughout such marketing and communications.

USE:

Personal data will be used to provide you with marketing and communications information that you ask for, or that we think is relevant to the preferences that you may have given to us. We may analyse what areas of information are of interest to you so that we can better target the Information that we provide.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • with your consent (direct, where you have set marketing requests, or implied, where you have contacted us and expect a reply); and/or
  • in performance of a contract (the agreement to provide work finding or recruitment services); and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

You may at any time tell us that you wish to stop receiving our marketing and communications information.

DISCLOSURE:

We may share personal data with third parties in respect of the provision of our marketing and communications information, including to third parties who provide services to us, including IT, website hosting, email delivery and other services. In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Any personal data that we have from you solely for the purposes of your receiving our marketing and communications information will not be used once you have asked us to stop providing these to you (except to the extent that it is necessary to stop you receiving the Information).

5. Personal data relating to use of the website

COLLECTION:

We may collect technical information, which may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We will collect this personal data through automated technologies or interactions, such as cookies on our website.

Please see our cookie policy bellow for further details.

USE:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where it is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise. This may include:

  • to use data analytics to improve our website, products, services, marketing, customer relationship and experiences ; and/or
  • to administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data; and/or
  • to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • to make suggestions and recommendations to you about goods or services that may interest you

DISCLOSURE:

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it.

6. Personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).

COLLECTION:

We will collect names, addresses, emails and other contact details, education and employment history, identity and other background checks(which may include appropriate criminal and financial checks and confirmation of the right to work in the UK), marital status and information on next of kin and dependents, financial information (such as bank details and NI numbers),date of birth, gender, a copy of your passport and driving licence, performance information and compensation history, recruitment information (including references), salary, benefits, pension and annual leave information, disciplinary and grievance information, photographs, information about your use of our information and communications systems and CCTV footage or other information obtained through electronic means.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, racial origin, religious belief and offences or alleged offences.

Personal data may be collected from you during the selection process (for example via your application form and CV) and during your employment (including holiday forms, expense claims, performance reviews, any disciplinary or grievance processes), or from third parties, including referees, health service providers, background check providers.

USE:

Personal data of our people will be used for HR administration and management, both in respect of the selection of people to work for us (including suitability, eligibility and/or fitness to work), and those who do work for us, to include learning and development, disciplinary and security (of people, offices and data) requirements, providing and liaising with benefits providers, business management and planning (including accounting and auditing), paying you and dealing with tax and NI deductions, assessing and deciding on salary reviews and compensation, conducting performance reviews and managing performance, dealing with legal disputes involving you or others, preventing fraud, monitoring your use of our information and communications systems, ensuring compliance with our policies, and equal opportunities monitoring.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • in performance of a contract with you; and/or
  • compliance with a legal obligation; and/or
  • vital interests of the data subject; and/or
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal data in the following situations, which are likely to be less common:

  • where we need to protect your interests (or someone elses interests);
  • where it is needed in the public interest or for official purposes.

In respect of special categories of personal data, we may process this in the following circumstances:

  • in limited circumstances with your explicit written consent; and/or
  • where we need to carry out our legal obligation sand in line with our policies; and/or
  • where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
  • where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone elses) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

  • in relation to leaves of absence, to comply with employment and other laws;
  • in relation to your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to monitor, manage and administer benefits and absences;
  • in relation to your race, national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

DISCLOSURE:

Personal data may be transferred to service providers who support the operation of our business (such as payroll service providers), to other third parties reasonably necessary in the conduct of our business(including insurers, professional advisors, regulators). These third parties may be acting as our processor, or as a controller of personal data in their own right.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. We will normally keep personal data of applicants who we do not employ for three years after we receive it.

We will keep personal data of employees throughout your employment and normally for a minimum of six years after your employment ends.

WHERE WE STORE YOUR PERSONAL DATA

We store data electronically. The servers used for our electronic storage and back up are located in EU member states.

Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the data protection legislation. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

AGGREGATED DATA

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

CHANGES TO AND DELETION OF YOUR PERSONAL DATA

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

If you wish us to delete any personal data , you may contact us at info@linkvets.com. This may limit the service we can provide to you.

USE OF SITE BY CHILDREN

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under18, you may use our website only with consent from a parent or guardian.

REVIEW OF THIS PRIVACY POLICY

We keep our privacy policy under regular review. We may update this privacy notice from time to time as necessary. We will notify you of any material changes, by updates to our website.

BREACHES

All of our people are required to abide by our Privacy Policy when handling personal data. Any breach of data protection will be taken seriously and may result in disciplinary action. Our Data Protection Manager will provide the advice and guidance to our people on data protection issues, as is required.

YOUR RIGHTS

Under certain circumstances, you have the right by law to request:

  • access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
  • correction of the personal data that we hold about you.
  • erasure of your personal data.
  • object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • restriction of processing of your personal data.
  • transfer of your personal data to another party.

To exercise such rights, you may send us a request at info@linkvets.com

For more information on your rights, see https://www.knowyourprivacyrights.org/

COMPLAINTS

You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioners Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations.

However, please raise any concerns or issues with us first (by emailing info@linkvets.com) so that we may deal with this as quickly as possible for you.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

COOKIES

Cookies are small text files stored on your computer or mobile device when you visit a website. Our website uses cookies for a number of purposes, including to improve your access to and use of this site. The law states that we can store cookies on your device if they are strictly necessary for the operation of the site. For all other cookies, we need your permission.

We provide a tool for you to control which cookies (other than necessary cookies) are enabled when you visit our website. If you wish to enable a cookie, please use the tool. If at any time you change your mind about allowing cookies, you can always use this tool to switch off cookies other than the necessary ones.

Set out below is a list of the categories of cookies that we use on our website, the names of the cookies, the reason that we use the cookies, what the cookies do and details of how long the cookies will be stored for.

NECESSARY COOKIES:

Necessary cookies are essential for our website to work. Necessary cookies enable the core functionality of the site, such as security, network management and accessibility. You can choose to disable our necessary cookies by changing your browser settings, but this may affect ow our website functions.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team
  • for remarketing

TURNING COOKIES OFF:

In addition to our tool for choosing the cookies you accept, you can usually switch most cookies off by adjusting your browser settings to stop it from accepting cookies. Switching off cookies will likely limit the functionality of our and a large proportion of other websites. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit http://www.allaboutcookies.org/.